Do you consider VOIP to be unreliable? 

Would you avoid a VOIP solution for your business because you think it is a less quality solution? 

Are you with Telstra and prefer the traditional services because you think they are going to be there forever? 

Well the reality is that VOIP carries 90%+ of the traffic around the world.  That's right, from one exchange to the city and across the world, the majority of call traffic traverses infrastructure that uses VOIP as the technology to get it from A to Z.  So why then do some consider VOIP unreliable? 

Simply put, VOIP is a fantastic technology that provides varying levels of quality for voice calls.  The reliability in VOIP is as good as any older traditional technology, yet with significantly greater functionality.  The important key here is that VOIP is a technology and a method of passing voice traffic, not the infrastructure that is passes. 

As I have written in my Cost Reduction Strategy for Telecommunications, the infrastructure that VOIP goes across is the key to ensuring that this wonderful technology is reliable.  I won't repeat the same content in this other article, though I will say that most xDSL (you know it as broadband) has something called a contention ratio, ie you share the bandwidth you get with many others.  Once you start sharing this bandwidth and the service is designed for consumers on a technical level, your reliability goes out the window completely.  The sole way to fix this and to ensure reliability in VOIP communications is dedicated business grade services.  Not someone telling you it is a flavour of business grade, a 1:1 non-contended business grade service, the words here need to be specific. 

Just so we are all on the same page with VOIP, this technology can enable you to have communications to your business in the event of a disaster like power failures and fires.  Yes can you imagine your building having no power because someone has cut the "cables" out in the street and you are told a 14 hour delay!  Yet your reception is able to take calls from your customers in the event of the emergency effective immediately and within 2 hours have most staff operating on their phones as if everything is operating normally?  What is the cost to your business not being able to communicate to your customers? 

In summary, the answers to these questions is no hidden secret, it is called IPTEL and unlike VOIP which is a brilliant technology, IPTEL is an actual solution combining various technologies and infrastructures to supply greater reliability in your communications at a less cost.  Mind you, this solution is not even new, it is just for a long time too many "technical" people speak the language of "geeks" and been unable to easily explain what this solution does for you business.  If you want assistance, contact us today to let us guide easily through IPTEL and see if this solution can help your business.